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Nakisha Luckey: Good morning, everyone. Thank you for joining us for today’s Achievements webinar. We’re excited to have you with us today.
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Nakisha Luckey: In today’s session, Teresa and I will be introducing the Achievements feature and showing you how it can increase engagement and encourage friendly competition within your organization.
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Nakisha Luckey: If you have a competition… competitive team, this feature is a great way to motivate employees to complete their assigned training.
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Nakisha Luckey: Whether you assign training on a weekly, monthly, quarterly, or annual basis, the achievements allow you to recognize your top performers by displaying your training leaders. Seeing their progress can inspire the rest of your team to complete their training on time as well.
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Nakisha Luckey: If you…
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Nakisha Luckey: If your company already rewards employees with bonuses, gift cards, and other incentives for completing training in a timely manner, the Achievements feature complements those programs by providing an additional layer of motivation and recognition.
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Nakisha Luckey: It’s a fun way to celebrate success while encouraging everyone to stay engaged with their training.
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Nakisha Luckey: Today’s Training Mastery class is a deep dive into the INFINITI Safety Training Platform.
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Nakisha Luckey: Welcome. INFINITI Fleet Safety Training is number one in return on safety. It can help transform safety from a call center to a measurable profit strategy with INFINITI.
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Nakisha Luckey: We are 26 years of 1st in trucking.
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Nakisha Luckey: 190 million training sessions assigned.
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Nakisha Luckey: 3.5 million people trained, and 5,000 safer fleets.
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Nakisha Luckey: Introducing achievements. Recognize, motivate, reward.
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Nakisha Luckey: Automatically track training milestones. Recognize employee achievements. Reward participation and engagement.
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Nakisha Luckey: And you can also customize how drivers earn points.
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Nakisha Luckey: Fully customizable.
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Nakisha Luckey: Built for engagement.
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Nakisha Luckey: It helps assign value by choosing point values, reward key activities.
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Nakisha Luckey: Track progress by viewing leaderboards, identify coaching opportunities, and boost engagement by running competitions and celebrate achievements.
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Nakisha Luckey: I’m your host, Nakisha Luckey, and joining me today is our featured client success representative, Teresa Lewis. Teresa will walk us through the achievements feature, demonstrate how it works, and explain how it benefits both you and your team. With that, I’ll turn it over to Teresa. Enjoy the webinar.
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Teresa Lewis: All right. I’m going to share my screen.
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Teresa Lewis: Okay, thank you.
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Teresa Lewis: Can everyone see my screen?
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Chuck Price: Yes, ma’am.
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Teresa Lewis: Okay, great.
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Teresa Lewis: All right, so we’re going to get started. I’m going to show you two parts of the achievements. The first part is what the users will see whenever they log in.
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Teresa Lewis: they will go to the three lines, open up their menu, and they’ll only have a few of these features, but they will go to Achievements.
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Teresa Lewis: And once they’re there, this is what they’ll see. I will walk through each part of the achievements. We’ll start with the progress at a glance.
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Teresa Lewis: This feature gives users a quick overview of their current status, earn points, and how close they are to reaching the next milestone.
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Teresa Lewis: It helps users track their journey and understand what they need to do to unlock the next level.
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Teresa Lewis: The progress ring displays the user’s progress towards the next level as a percentage. In this example, the user is 42% of the way to level bronze. The circular progress bar provides an easy visual indicator of advancement.
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Teresa Lewis: The current level, right?
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Teresa Lewis: shows the user’s current achievement level.
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Teresa Lewis: Here the user is at the star level.
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Teresa Lewis: This gives users, excuse me, immediate recognition of their current status.
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Teresa Lewis: Total infinite INFINITI points.
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Teresa Lewis: displays the total number of points the user has accumulated. In this example, the user has accumulated 2,100 points.
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Teresa Lewis: These points represent the user’s overall activity, learning progress, or achievements.
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Teresa Lewis: Next level requirement.
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Teresa Lewis: shows how many additional points are needed to reach the next level.
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Teresa Lewis: The user needs 2,901 more points to achieve level bronze.
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Teresa Lewis: This provides a clear goal and encourages continued engagement.
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Teresa Lewis: The user benefit of this feature is it helps users monitor their overall progress at a glance, understand their current achievement level.
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Teresa Lewis: See how many points they’ve earned and know exactly how many more points are needed to reach the next milestone. Stay motivated by providing clear, measurable goals.
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Teresa Lewis: The next section is how INFINITI points are earned.
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Teresa Lewis: This section can be described as a points and activity dashboard that helps users understand how they earn points and track their recent point earning activities.
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Teresa Lewis: This section explains the activities that reward users with points. It provides transparency into the point system, so users know which actions contribute to their progress and level advancement. This dashboard is completely adjustable.
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Teresa Lewis: You have full control over which activities are featured and how many points they are worth.
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Teresa Lewis: In this example, The activities.
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Teresa Lewis: Featured is… Content completion.
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Teresa Lewis: 500 points are earned when a content item is completed.
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Teresa Lewis: Login rule.
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Teresa Lewis: 100 points awarded once per day for logging into the platform.
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Teresa Lewis: Assignment completion.
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Teresa Lewis: 750 points are earned after successfully completing an assignment.
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Teresa Lewis: Content attempts, 100 points awarded for attempting a content item.
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Teresa Lewis: Content viewing, 50 points earned by viewing learning content.
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Teresa Lewis: The purpose of this feature shows all available point earning opportunities, encourages users to complete more learning activities, helps users understand how to progress to higher levels.
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Teresa Lewis: Your recent actions.
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Teresa Lewis: This section displays a history of the user’s most recent point earning activities.
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Teresa Lewis: Each entry includes activity name, example login rule, date and time the activity occurred, Points earned for that activity.
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Teresa Lewis: In the example, the user earned 100 points each time they logged in on different dates.
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Teresa Lewis: The see all actions.
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Teresa Lewis: link allows the users to view the complete points history. So if they click on this, they’ll be able to see their whole history.
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Teresa Lewis: The purpose of this feature.
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Teresa Lewis: Provides a record of recently earned points. It helps users verify that points have been awarded correctly. Gives immediate feedback on completed activities. Encourages continued engagement by showing ongoing progress.
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Teresa Lewis: Excuse me.
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Teresa Lewis: The next feature… Where you stack up.
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Teresa Lewis: This feature can be described as a performance.
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Teresa Lewis: And an achievements dashboard that allows users to compare their progress with others and view their earned and upcoming achievements.
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Teresa Lewis: This section provides a visual comparison of the user’s current level against the overall distribution of other users across all achievement levels.
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Teresa Lewis: The chart helps users understand their current level.
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Teresa Lewis: Highlighted to show the current standing example star.
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Teresa Lewis: Peer comparison displays how users are distributed across different levels such as star, bronze, silver, gold, and platinum. Progress motivation encourages users to continue earning points and advance into higher levels. The purpose gives
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Teresa Lewis: Users’ context about where they stand relative to their peers.
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Teresa Lewis: Motivates progression by showing the path to higher achievement levels. Makes progress more meaningful through comparison with the broader community.
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Teresa Lewis: Next feature is the achievement showcase.
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Teresa Lewis: This section highlights the user’s badges and milestones, providing recognition for accomplishments while encouraging future goals.
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Teresa Lewis: It includes achievements earned, Displays badges or achievements the user has already unlocked.
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Teresa Lewis: Recognizes completed milestones and celebrates progress.
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Teresa Lewis: Serves as a record of accomplishments.
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Teresa Lewis: Upcoming achievements.
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Teresa Lewis: List badges or milestones that are available to unlock next.
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Teresa Lewis: It helps users understand the requirements for future achievements, encourages continued participation and engagement.
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Teresa Lewis: The purpose is to reward users for their accomplishments, provides visibility into future milestones, increases motivation through clear achievement goals.
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Teresa Lewis: Excuse me.
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Teresa Lewis: The user benefit with this feature, the users can see how their current level compares to other learners.
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Teresa Lewis: Understand their overall standing within the platform. View badges and achievements they have earned. Discover upcoming achievements and work toward unlocking them. Stay engaged through visible progress, recognition, and clear goals.
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Teresa Lewis: the leaderboard, right?
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Teresa Lewis: The leaderboard shows how you rank amongst your peers. It’s a visual ranking system that uses points… a points system to spark a little friendly competition and track engagement.
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Teresa Lewis: Now we will move to the administrator feature, dashboard.
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Teresa Lewis: And look at the achievements.
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Teresa Lewis: feature there.
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Teresa Lewis: The administrative
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Teresa Lewis: The administrator dashboard is visible only to administrators. Standard users do not have access to the activity feeds or point summaries displayed here.
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Teresa Lewis: This allows administrators to monitor participation and engagement trends, verify the achievement rules or awarding points correctly.
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Teresa Lewis: Recognize high-performing users. Review activity history for reporting and auditing purposes.
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Teresa Lewis: Users continue to earn points.
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Nakisha Luckey: forget about it.
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Teresa Lewis: Achievements.
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Teresa Lewis: Through normal activity, but the administrative dashboard and reporting views remain limited to users with administrative permissions.
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Teresa Lewis: So, the first feature of the administrative dashboard is… the top scores.
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Teresa Lewis: The panel displays the highest point earners for the selected achievement period or rule set.
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Teresa Lewis: Users are ranked based on the number of INFINITI points they have accumulated. The leaderboard highlights the top performers.
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Teresa Lewis: And by selecting see all scores, you are able to see the complete list.
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Teresa Lewis: You can, again, View 20 at a time.
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Teresa Lewis: Recent activities. This panel provides a feed of the most recent activities that generated achievement points.
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Teresa Lewis: Each entry shows the user who earned points.
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Teresa Lewis: The rule or action that triggered the award, for example, a login event.
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Teresa Lewis: The date and time of the activity, the number of points awarded for that section.
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Teresa Lewis: The next feature is the overall rewards distribution.
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Teresa Lewis: Giving administrators a high-level view of how users are progressing through the reward tiers.
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Teresa Lewis: The reward distribution chart.
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Teresa Lewis: This chart provides a visual breakdown of the number of users assigned to each reward level.
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Teresa Lewis: Star, bronze, silver, gold, and platinum.
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Teresa Lewis: The reward level… Some records.
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Teresa Lewis: The cards on the right provide an at-a-glance count of users within each reward category.
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Teresa Lewis: Star has… in this example, Star has 190 total users, Bronze has 1, Silver has 1, Gold and Platinum has 0 each.
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Teresa Lewis: These totals help administrators monitor participation levels.
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Teresa Lewis: The administrative uses… uses…
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Teresa Lewis: For this dashboards, help administrators track overall engagement with the rewards program, measure adoption and participation across reward tiers.
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Teresa Lewis: Identify whether users are progressing through levels as expected.
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Teresa Lewis: Evaluate if reward criteria needs adjustment to maintain motivation and participation.
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Teresa Lewis: generating reports, met reporting metrics for leadership or program management.
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Teresa Lewis: Again, thank you for reviewing the Infinite
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Teresa Lewis: INFINITI Achievements feature with me. I appreciate your time.
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Nakisha Luckey: Thank you so much, Teresa, for walking us through the achievements feature today. And thank you all for joining us for our achievements webinar.
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Nakisha Luckey: Yes.
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Chuck Price: No worries.
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Nakisha Luckey: have any additional questions or would like to learn more about the Achievements feature, please do not hesitate to reach out to your dedicated Client Success Representative, who will be more than happy to help.
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Nakisha Luckey: Best practices. Set criteria that encourages engagement, logging, and attempts. Ensure notifications are properly set for your users. Maintain a 90% or better participation rate.
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Nakisha Luckey: Incorporate bonuses, gift cards, or other incentives.
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Nakisha Luckey: We recommend 100% passing grade. Train across all departments in your company to get everyone engaged.
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Nakisha Luckey: Your greatest asset and your greatest liability is the behavior of your employees.
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Nakisha Luckey: Behavior change equals frequent, consistent, required.
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Nakisha Luckey: Again, thank you all for joining us.
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Chuck Price: -Thank you again, everyone, for joining us on this webinar. We greatly appreciate it. If there are any questions, go ahead and put them in the chat, and we will be happy to answer those as they come in.
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Chuck Price: While those questions are coming in, if you are not a current client and are interested in kicking the tires, please
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Chuck Price: select. If you’d be interested in a trial with the poll, and we will contact you and get that set up.
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Chuck Price: We will roll it all out for you and give you the full INFINITI experience. Also, if you accrue, NATME points for the NATME credits, please also, utilize the poll so that we can get those credits over to you as well.
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Chuck Price: Again, thank you so much for joining us, and we look forward to seeing you on the next Mastery Series webinar.
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Chuck Price: It looks like we don’t have any questions in the chat.
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Chuck Price: All right, ladies and gentlemen, you all have a great day.
INFINITI’s Top Takeaways
The Training Mastery Achievements webinar introduced the Achievements feature available within the INFINITI Fleet Safety Training platform. Hosted by Nakisha Luckey, the session featured Teresa Lewis, Client Success Representative, who provided a detailed walkthrough of the employee and administrator dashboards. Chuck Price also joined the webinar to assist with questions, trial opportunities and NATMI continuing education credit information. The webinar demonstrated how organizations can use points, achievement levels, badges, progress tracking and friendly competition to motivate employees, improve training participation and recognize top performers.
Training Mastery Achievements Webinar Highlights
- Automatically track employee training milestones and participation.
- Assign customized point values to important activities, including content completion, assignment completion, daily logins, content attempts and content views.
- Give employees a clear overview of their current points, achievement level and progress toward the next milestone.
- Use achievement levels such as Star, Bronze, Silver, Gold and Platinum to create measurable goals.
- Display recently completed actions so employees can confirm when and how points were earned.
- Provide achievement badges that recognize completed milestones and highlight upcoming accomplishments.
- Allow employees to compare their progress with peers through performance charts and leaderboards.
- Encourage friendly competition that motivates employees to complete assigned training on time.
- Complement existing employee incentive programs involving bonuses, gift cards and other rewards.
- Give administrators access to top scores, recent activities and overall reward distribution.
- Help administrators recognize high-performing employees and identify coaching opportunities.
- Monitor employee participation, program adoption and movement through achievement levels.
- Adjust point requirements and reward criteria to maintain employee motivation.
- Use achievement reporting to provide engagement metrics to leadership and program managers.
- Support stronger training results by establishing frequent, consistent and required learning expectations.
Turn Training Progress Into Meaningful Achievements
The Training Mastery Achievements feature transforms everyday training activities into visible accomplishments that employees can track and celebrate. By combining customizable points, achievement levels, badges, leaderboards and administrative reporting, organizations can create a more engaging learning environment while maintaining accountability. Companies are encouraged to establish criteria that reward meaningful participation, maintain a training participation rate of at least 90 percent, require a 100 percent passing grade and involve employees across every department. When supported by recognition and incentives, Training Mastery Achievements can help organizations encourage consistent training participation, reinforce positive employee behaviors and build a stronger culture of safety.
FAQs
What are Training Mastery Achievements?
Training Mastery Achievements is a feature within the INFINITI Fleet Safety Training platform that turns employee training activity into measurable progress. Drivers and other employees can earn points for logging in, viewing content, attempting lessons, completing assignments, and finishing required training. Their progress appears through achievement levels, badges, milestones, and leaderboards. This helps trucking companies, school districts, and transportation organizations recognize participation while encouraging timely completion. Administrators can customize point values, review activity, identify top performers, and monitor engagement. The feature adds motivation to existing safety programs without replacing required policies, coaching, accountability, or formal performance management processes effectively today.
How can Training Mastery Achievements improve driver training participation?
Training Mastery Achievements can improve participation by giving drivers clear goals and immediate feedback for completing training activities. Employees can see their points, current level, upcoming milestones, and position compared with coworkers. This visibility makes progress feel more meaningful and can encourage drivers to complete assignments on time. Trucking companies and school transportation departments can also connect achievements with recognition, gift cards, bonuses, or other incentives. Administrators can monitor participation rates, review recent activity, and adjust point values when engagement slows. The result is a more active training culture built around consistent participation, measurable progress, recognition, and friendly competition overall.
What activities can earn points in Training Mastery Achievements?
Training Mastery Achievements can award points for several common learning activities within the platform. Examples shown in the webinar included daily logins, viewing training content, attempting a lesson, completing a content item, and successfully finishing an assignment. Administrators can decide which activities should earn points and how much each activity is worth. This flexibility allows a trucking company, school district, or fleet to emphasize the behaviors that matter most. Organizations may assign higher values to completed assignments while using smaller point amounts for logins or content views. Clear point rules help drivers understand exactly how participation contributes to advancement clearly.
Can administrators customize Training Mastery Achievements?
Yes. Training Mastery Achievements is designed to be fully customizable for each organization. Administrators can choose which activities generate points, determine how many points each action earns, and adjust the requirements for achievement levels. This allows trucking companies, private fleets, school districts, and bus operations to align the program with their own safety goals and training schedules. Administrators can also review whether users are advancing as expected and change reward criteria when participation declines. Customization helps prevent the program from becoming too easy or too difficult. It also supports different departments, job roles, training frequencies, and incentive strategies effectively today.
What achievement levels are available in Training Mastery Achievements?
The webinar demonstrated achievement levels including Star, Bronze, Silver, Gold, and Platinum. Training Mastery Achievements uses these levels to show employees where they currently stand and what they need to accomplish next. A progress ring displays how close a user is to the next level, while point totals show the remaining requirement. These levels create a visible path that can motivate truck drivers, school bus drivers, dispatchers, supervisors, and other employees. Organizations can use advancement as recognition by itself or connect levels with incentives. Clear milestones make training progress easier to understand, track, celebrate, and communicate across the workforce successfully.
How do leaderboards support Training Mastery Achievements?
Leaderboards show how employees rank based on the points they have earned through training activity. Within Training Mastery Achievements, this feature can create friendly competition among drivers, departments, terminals, or other groups. Employees can compare their progress with peers and see who is leading during a selected period. Administrators can use the leaderboard to recognize top performers and encourage others to complete assigned training. However, leaderboards should support a positive culture rather than embarrass lower ranking employees. The best approach is to combine competition with coaching, fair rules, realistic goals, and recognition for improvement, consistency, participation, and completed safety training.
What can employees see on their Training Mastery Achievements dashboard?
Employees can view several useful details on the Training Mastery Achievements dashboard. They can see their current achievement level, total points earned, progress toward the next level, and the number of additional points required. The dashboard also explains which activities earn points and displays recent actions, including the activity, date, time, and points awarded. Users can review earned badges, upcoming achievements, peer comparisons, and leaderboard rankings. This information gives drivers immediate feedback and helps them understand what to do next. A clear dashboard can reduce confusion, reinforce accountability, and keep employees focused on completing required training consistently and on time.
What information is available to administrators?
Administrators have access to a separate Training Mastery Achievements dashboard that standard users cannot view. This area displays top scores, recent point earning activities, user rankings, and overall reward distribution. Administrators can see how many employees are currently at Star, Bronze, Silver, Gold, or Platinum levels. They can also review the actions that triggered points, verify awards, recognize high performers, and monitor participation trends. This information supports reporting, auditing, coaching, and program adjustments. For transportation organizations, the dashboard can help safety managers understand whether drivers are engaging with assigned content and whether achievement criteria need to be changed effectively today.
Can Training Mastery Achievements work with employee incentives?
Yes. Training Mastery Achievements can complement existing incentive programs that use bonuses, gift cards, prizes, recognition, or other rewards. The platform provides measurable point totals, levels, badges, and leaderboard results that organizations can use when deciding how to recognize participation. A trucking company might reward monthly training leaders, while a school district could recognize drivers who consistently complete assignments on time. Incentives should be based on clear, fair, and achievable criteria. They should also support genuine learning rather than encourage employees to rush through content. When used responsibly, rewards can strengthen engagement, celebrate success, and reinforce positive safety behaviors consistently.
How can Training Mastery Achievements help identify coaching opportunities?
Training Mastery Achievements gives administrators visibility into participation patterns, progress levels, recent actions, and point totals. Safety managers can use this information to identify employees who may be falling behind, logging in infrequently, attempting content without completing it, or struggling to advance. These patterns can signal a need for coaching, technical help, scheduling support, or clearer expectations. The goal should not be punishment based only on points. Instead, achievement data should begin a conversation about barriers and performance. For trucking companies and school transportation departments, early coaching can improve training completion, strengthen accountability, and address problems before they affect safety.
How often should organizations assign training?
The webinar explained that Training Mastery Achievements can support weekly, monthly, quarterly, or annual training schedules. The best frequency depends on the organization, risk level, job responsibilities, regulatory requirements, and safety goals. Frequent, consistent, and required training can help reinforce desired behaviors better than occasional training alone. Trucking companies may use short recurring assignments to address driving risks, while school districts may combine seasonal topics with ongoing refresher training. Achievements can motivate employees across any schedule by rewarding progress and completion. Organizations should avoid overwhelming drivers and should provide enough time, access, and support for employees to complete assignments successfully.
What participation rate should fleets aim for?
The webinar recommended maintaining a participation rate of at least 90 percent, although organizations may choose to pursue full participation. Training Mastery Achievements can help support this goal by making progress visible and recognizing employees who complete assignments. Administrators can monitor activity, identify gaps, and remind departments or individuals when participation declines. A strong participation rate matters because safety training only creates value when employees actually engage with it. Fleets should combine achievement tools with clear deadlines, notifications, supervisor follow up, accessible training, and accountability. Participation data should be reviewed so problems can be addressed before missed training becomes routine.
Should organizations require a 100 percent passing grade?
The webinar recommended using a 100 percent passing grade as a best practice. Within Training Mastery Achievements, this standard can encourage employees to fully understand the material rather than simply finish an assignment. However, organizations should pair high passing requirements with reasonable retake opportunities, coaching, and clear explanations. Drivers should not be rewarded for guessing until they pass without learning the lesson. Safety managers should review missed questions to identify confusing content or topics that need instruction. A strong passing standard, combined with fair support, can reinforce knowledge, improve accountability, and help transportation employees apply training effectively on the job.
Can Training Mastery Achievements be used across departments?
Yes. The webinar encouraged organizations to train across all departments, and Training Mastery Achievements can support that approach. Truck drivers, school bus drivers, dispatchers, mechanics, supervisors, safety managers, office personnel, and leadership can all participate when appropriate content is assigned. Expanding training beyond drivers helps create shared responsibility for safety and operational performance. Administrators can customize activities and expectations to reflect different roles. A mechanic may receive maintenance training, while a dispatcher may complete communication or scheduling topics. Using one achievement system across departments can strengthen engagement, encourage teamwork, and make safety progress more visible throughout the organization over time.
Why should transportation organizations use Training Mastery Achievements?
Transportation organizations should consider Training Mastery Achievements because employee behavior directly affects safety, compliance, service, and operating costs. The feature adds structure and recognition to required training by using points, badges, levels, progress indicators, and leaderboards. Drivers receive clear feedback, while administrators gain visibility into participation and performance trends. This can help fleets recognize success, identify coaching needs, and maintain consistent training expectations. Training Mastery Achievements is most effective when combined with quality content, fair policies, supervisor involvement, and meaningful follow up. Used together, these elements can support stronger engagement, better accountability, and a consistent safety culture across the organization.
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