Webinar Replay #40: Roadside Inspections: How to Prepare Your Team

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Mark Rhea: Good afternoon. Everyone today is January 26 2023, and we’re kicking off our 2023 INFINITI Fleet Safety Training.

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Mark Rhea: Webinar series. We’ve got a fantastic

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Mark Rhea: webinar and store for your roadside inspection something everybody has an interest in, and fortunately we have Mr. Keith long a subject matter expert extraordinaire and training and enthusiasts, and and has bouquets of experience and training our industry, and

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Mark Rhea: preparing our industry for many things to include roadside inspections that will be making his presentation. But before we get too far, if you don’t mind if everyone would open up their chat.

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Mark Rhea: tell us who you are, where you’re calling in from.

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Mark Rhea: we would appreciate that this will be your form to engage Keith as he makes his presentation on questions, comments, observations, whatever whatever comes your way. But we want to know where you’re, where you’re calling in from, and who you are.

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Mark Rhea: Roadside inspections. We’re. There are good ones in their bad ones, but they, I think we would all agree that they feed

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Mark Rhea: very important metrics in our industry, such as

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Mark Rhea: the Iss for Inspection selection score. How are

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Mark Rhea: decisions made to inspect your truck and your equipment, and the how those scores

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Mark Rhea: generate from roadside inspections, and of course your Csa scores for both

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Mark Rhea: driver and equipment rules and regulations. I would also like to. At the end there will be an offer for free

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Mark Rhea: demonstration.

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Mark Rhea: for INFINITI Workforce Solution subscribers, subscriptions.

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Mark Rhea: We have plenty of content to cover this, but we also have a very unique feature for custom. Content, if you want to do your own custom, content

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Mark Rhea: for your driving professional driving staff on how to prepare

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Mark Rhea: what to expect at a roadside inspection.

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Mark Rhea: I would encourage you, if you and you’re not a subscriber to to take us up on the free trial offer that you’ll see here at the end. So

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Mark Rhea: I know you all in My name is Mark Ray, and it’s my privilege to introduce to you, Mr. Keith Long, who will be presenting today

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Mark Rhea: roadside inspections. Keith, take it away.

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Keith Long: Yes, sir, thanks, Mark

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Keith Long: again. Welcome, everybody. I am Keith. Long or so i’m affectionately known the transportation nerd I

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Keith Long: tend to dig in where I can learn what I can, and my my goal is to make sure that I empower our our drivers and our driver support staff to be the best that they can be, and and make sure that our companies are thriving and surviving. So as we get into this this Webinar, we get to talking about roadside inspections.

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Keith Long: I want to kick this off with a

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Keith Long: couple polls, if you will, and you guys can can answer is these

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Keith Long: as these come up. So

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Keith Long: one of the first ones i’m going to bring up here is

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Keith Long: what percentage of driver violations. This form and manner account for annually. So i’m going to go ahead and launch this here.

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Keith Long: And

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Keith Long: so what percentage of driver violations does form and manor account for

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Keith Long: annually

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Keith Long: as form and manner on hours of service, rocky, correct form, and mariner on hours of service, and of course, with changes and and eld mandates and whatnot we all know there’s a lot more to talk about there as well.

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Mark Rhea: One would think that form and manner violation should be trending favorably with with our

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Mark Rhea: electronic log partners.

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Keith Long: Right?

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Keith Long: We see that looking at

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Keith Long: most common answer, there’s 20

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right.

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Keith Long: So as we’re getting into that, let’s let’s let’s talk about common violations right? So right now, across the board, looking at everybody here, we’re saying about 20 is the average, believe 50% of of people on the call right now are people that have answered, Think about 20%.

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Keith Long: Well

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Keith Long: kind of get to that as we go through here. But in general out of the top. 10 csa violations surveyed your rear hours of service accounts for 3 to 5 of those top 10 violations depending in the past couple of years this past year, 5 of those, and that problem is becoming bigger. For a number of reasons. Well

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Keith Long: jump into that more as we get into the answer to that poll here in a little bit

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Keith Long: last more poll questions as well. But the most common.

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Keith Long: the most common here

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Keith Long: is no record of duty, status, or false record, a duty status failure to retain past 7 days of logs.

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Keith Long: Failure to maintain 8 blank log sheets in the truck that’s very common one, and also one that we can fix really easy right. Aside from having that eld in the truck, it’s important that they also have backup paper logs, and that that responsibility right is not only

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Keith Long: the driver, but it’s something that is the carrier. We can prepare our drivers for right, making sure that maybe in that permit book we’re providing

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Keith Long: right

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Keith Long: 8 blank log sheets for them to keep with them out on the road. That should really be a standard practice as as we’re sending drivers out.

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Okay.

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Keith Long: vehicle maintenance. We look at vehicle maintenance breaks, lights and tires all too common. Right? We say blt breaks, lights, and tires is the common one.

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Keith Long: You look at your vehicle maintenance for the last 2 years. What you’ll most often find that comes up is things like audible air leaks, flat tires, fabric, exposed tread, depth below minimum.

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Keith Long: You know some fun facts when we’re looking at that it a a tire under 50% of inflation. I’ve said this before is considered a flat tire.

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Keith Long: right? So so we can go around and kick those tires. But if we’re not checking the inflation pressure. We don’t know right what we’re rolling on.

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Keith Long: Abs light mal functions breaks out of adjustment, mismatch, break, chamber. These are all simple things that we can really prepare our drivers for prepare short trainings, for you know whether that’s using existing trainings that INFINITI has regarding vehicle maintenance, or putting you know, a short video together yourself.

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And last, but not least, here

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Keith Long: unsafe right? So, according to the FMCSA one of the most common driver violations driver unsafe violations is speeding 6 to 10,

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Keith Long: and that that really trends over year over year. That’s not one that tends to go away. Now

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Keith Long: I know we a lot of companies, you know. Bigger carriers have governed vehicles. Right you. You set your trucks governed. At let’s say 66, 67 miles an hour. So the question is, how am I getting

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Keith Long: speeding violations? Where am I getting speeding violations? My trucks are governed. Well.

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Keith Long: 2 places. This this happens right

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Keith Long: downhill, right? Going down a 6% grade that Governor is not going to stop that truck from going over the speed limit without proper management and engagement from that driver

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Keith Long: and then speeding in lower speed. Zones right If the trucks governed at 67 we can get over a 45 mile per hour speed limit.

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Keith Long: So

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Keith Long: let’s talk about here kinda the importance of why

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Keith Long: we prepare our team for roadside inspections right

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Keith Long: in general, right for the company. We reduce Csa scores for the driver. We reduce Csa scores, and the big one here is reducing. That iss score

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Keith Long: right.

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Keith Long: If we’re getting clean inspections, the more clean inspections we have.

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Keith Long: the less likely it is, or the less you’re required

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Keith Long: to be inspected right? So

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Keith Long: you can get to non mandatory, inspect right.

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Keith Long: and in general

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Keith Long: more money in your driver’s pockets, and here’s a big one to really incentivize getting clean inspections and making sure that we’re starting the day out

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Keith Long: getting that truck ready, just in case we are inspected right that that pre-trip inspection or mid-trip inspection

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Keith Long: are you paying your drivers for clean inspections

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Keith Long: right? It a good policy should be that if a driver is putting in the work

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Keith Long: and getting a clean inspection on a roadside inspection.

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Keith Long: they should be paid for it accordingly. And that’s, you know personal belief in mind, but I think it goes a long way

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Keith Long: one. It benefits the company, and, like I said, to have those clean inspections

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Keith Long: but 2. It’s the one thing that the driver has to take their own initiative for right

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Keith Long: drivers get paid for miles.

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Keith Long: They don’t get paid to walk around that truck

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Keith Long: right. They don’t get paid to do that free trip inspection in the morning, so

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Keith Long: that extra effort can cease to reward in this way and can benefit both parties.

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Mark Rhea: Keith. You mentioned that that speeding violation. Are you seeing any trends with the speeding?

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Keith Long: Well it you know what

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Keith Long: still stands, as

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Keith Long: you know one of the most common unsafe driver violations right.

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Keith Long: and

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Keith Long: it’s the type of thing that

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Keith Long: wouldn’t say it necessarily ticks up, but it’s it’s standard across the board right that that we see them.

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Keith Long: and a lot of places that that we see. These are those downhill or speed zone changes and speed traps right there’s a lot of coming into major metropolitan areas where we change from that, you know, 65 or 75 mile per hour zone quickly to a 55,

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Keith Long: and and that can happen in less than a mile. Right? So these are places that we can really teach to be ready and to be looking farther ahead and prepare ourselves for

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Keith Long: those speed changes

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Keith Long: and a driver. This pull over force beating the Enforcement officer is still entitled to look around a little bit is that is that fair statement? Yeah, Absolutely right. Absolutely Anything’s an opportunity for an inspection, right? So that even goes further to that preparedness that that, you know we should have daily.

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Keith Long: So in

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Keith Long: actually here to this prepared this right?

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Keith Long: So appearance is important. First impressions are are important, you know. If what are your trucks look like when they’re going down the road. Are they taking care of that? They look well maintained? Is the driver doing their part to make sure that the truck looks well and is well maintained right.

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Keith Long: A truck that comes into a to a way station with, you know

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Keith Long: papers all over the dash, and you know as many gadgets and gizmos as they can attach to the front window. It’s

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Keith Long: not going to say more likely to be inspected. But it is a sore th i’m sticking out right. It’s an opportunity, because what that message says is well, if they’re not taking care of their first roots.

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Keith Long: then more than likely, they’re not putting in the extra effort to go on, and, you know, check out the rest of that vehicle. So it’s a situation where a dot officer, you know, may recognize that as an opportunity to get an unsafe vehicle off the road

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you and I were talking about this earlier attitude. Is

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Keith Long: everything

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Keith Long: right when when we get pulled in for an inspection, the

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Keith Long: automatic response shouldn’t be.

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Keith Long: Why did you pull me over, or what is this about her

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Keith Long: or or Don’t, you have anything better to do that’s that doesn’t give a good first impression, does it? That’s exactly it. That’s exactly it. And and for somebody that their job is to inspect that vehicle

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Keith Long: right, they can

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Keith Long: find it, or spend as much time as they’d like to on it. And that first impression really goes a long way into into having a good experience or bad experience at a roadside inspection. Right? So

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Keith Long: you know, positivity always wins, and in general.

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Keith Long: you know, look at inspections as a good thing.

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Mark Rhea: Yeah, I I had another. There’s a lot of confusion, I I’ve heard this a lot. I. I know how we patrol State based highway Patrol authorities clearly have the the authority to pull any commercial vehicle over anytime new inspection.

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Mark Rhea: But now we’re seeing some municipalities.

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Mark Rhea: They’re also pulling over and doing commercial vehicle inspections. Or are they authorized to do to upload csa violations? If you’re a city municipality

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Mark Rhea: enforcement officer.

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Keith Long: Yeah, absolutely. That’s a that’s a really good point. And yes, is is the answer to that right? You know. You can get license to upload into that system right? Your your city officers, your roadside inspection officers, your your motor vehicle, division officers right If

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Keith Long: if they have the certification and inspections and inspection right.

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Keith Long: That personally, what

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Keith Long: I think really goes a long way into preparing yourself for these inspections

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Keith Long: is a standardized inspection checklist. Right? So

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Keith Long: in general, if you’ve been on the teaching side of the industry long enough. You’ve heard the question. How long should it take to perform a vehicle inspection?

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Keith Long: And I I bet my bottom dollar. You’ve been told by a driver. I can inspect that whole vehicle in 15 min.

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Keith Long: and they they may be right, but just because they can.

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Keith Long: Doesn’t mean you should right.

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Keith Long: my My mantra always has been when when teaching and talking to drivers it takes as long as it takes to do it right.

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Keith Long: If it’s below 0 outside, I can guarantee it’s going to take longer. You might even have to warm up in the truck in between right, but just in general, if we’re checking everything that should be checked on a tire right, we’re probably spending

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Keith Long: 2 to 3 min per tire.

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Keith Long: Trent death tire inflation sidewal, where

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Keith Long: right? All these

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Keith Long: things that we should we should be looking for. And there’s 18 of those around that vehicle

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Keith Long: so.

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Keith Long: But in general, what does right look like. So on the screen here I’ve got a copy of the FMCSA recommended DVIR. So this tells

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Keith Long: what items we should be inspecting, but

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Keith Long: doesn’t necessarily tell how we should inspect these items. Right? I know that I should inspect my steering system. But what am I looking for?

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Keith Long: Right? This

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Keith Long: checklist tells you how to do it, and

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Keith Long: my personal opinion I recommend using the inspection process outlined in the general knowledge section of the Cdl Manual right if you go to any State.

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Keith Long: Cdl. Manual, that first section of the Cdi of the General Knowledge Section. So we’re talking 2 dash one through 2,

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Keith Long: those first 10 pages are the standard vehicle inspection process, and that’s really what we should use as a standard.

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Keith Long: but something as simple as is

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Keith Long: what we have here on the screen

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Keith Long: is a good place to start

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Keith Long: to preparing your drivers for clean inspections. Right? Because if we don’t, teach them, we don’t put the tools in their hand.

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Keith Long: Then they’re going to be doing it their own way. They’re going to be inspecting that vehicle and

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Keith Long: 15 min right?

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Keith Long: So when we standardize that process.

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Keith Long: You know we build that up with our drivers, but it’s also defensible.

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Keith Long: Another thing here is: you know, that that education on how to do it, and what to look for, it should be easily accessible. So

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Keith Long: using, you know either videos that you’re creating internally stuff that you’re teaching in class PowerPoints voiceovers, or using a lot of the built in tools that that INFINITI has right. There are endless, you know.

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Keith Long: vehicle videos with an INFINITI how to become proficient at these tasks that a driver does every day.

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Keith Long: There’s even some very robust vehicle inspection procedures with within the library that I

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Keith Long: taken use of myself.

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Keith Long: So

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Keith Long: make sure that DVIR are being completed for our drivers

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Keith Long: and vehicle maintenance violations noted by inspectors, but not on the DVIR, is one of the third most common violations, according to the FMCSA.

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Keith Long: Right? So things the driver may have noticed.

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Keith Long: but

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Keith Long: it’s not documented. So if it’s not documented, it doesn’t exist.

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Mark Rhea: So these are just equipment violations, these in in, and you know you make a good point.

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Mark Rhea: I’m looking to her, breaks under trailer. What does that mean? You know what what part of the breaks, the break aligning the you know. What

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Mark Rhea: is there a specialized training that you would recommend, instead of just putting a check mark there by breaks. That means

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Mark Rhea: these are the specific things that are going to be looked at when you’re looking at a break system.

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Keith Long: Right? Yeah, absolutely. You know, if we like. I’m talking with with the general Knowledge Section in and say, your your Cdl Manual, one of the

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Keith Long: 4 primary parts that it covers right. It’s chambers, hoses, adjusters, and drums, and we go over those components, and what we should inspect for each item. So it’s not. Let’s just inspect those break connections. But what are those primary components? What should we be looking for? I’m. Looking to make sure that those hoses Aren’t chapter cut

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Keith Long: right. I’m looking to make sure that you know my drum. Isn’t cracked it’s not overly worn right, making sure the pad and lining is in place. It’s not overly worn. Our ring clamps in place right there’s all these things that a driver should know.

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Keith Long: But if they’re just looking at a checklist, and they don’t have the knowledge behind it. Then we’re really setting them up for failure when they go in for an inspection, because I can guarantee you that dot officer, that inspection officer is going to know how to do the right inspection.

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Yep.

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Keith Long: Another good thing to do here is is, make sure that your front end, staff or driver support staff are informed of the functionality of the vehicle and the things the driver should be looking for.

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Keith Long: All too often

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Keith Long: conversations on on vehicle, maintenance, or components, of the vehicle are gibberish to, or or foreign language

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Keith Long: to a dispatch or a driver manager. Right

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Keith Long: and they shouldn’t be.

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Keith Long: they should be just as informed, so that when we’re having conversations, we’re having informed conversations about that vehicle, and together

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Keith Long: we can have our dispatchers holding our drivers accountable

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Keith Long: much in the same way that safety does right; that that same message should be unilateral, because in general safety is everyone’s job, and clean inspections are beneficial to the company as a whole.

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Mark Rhea: But before you go on the bliss, if you, if you wanted to contest a violation or

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Mark Rhea: appeal, a violation. Is there a method that a carrier can use to

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Mark Rhea: to appeal a a violation?

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Keith Long: Absolutely. So if you’re not familiar with the FMCSA portal? And you know you’re in transportation. Get familiar. So portal. That FMCSA is your one-stop resource one for for a Company CSA, as well as

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Keith Long: what we’re referring to here. Mark our our data cubes right? And this is, let’s say we.

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Keith Long: you know, get it. Get a violation or driver gets a violation. That’s

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well

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Keith Long: inaccurate or another common one is stacking, and i’ll talk about that in a moment.

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Keith Long: Data queuing is the ability for a motor carrier to submit

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Keith Long: the required information to say, Well, that’s that’s

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Keith Long: that’s not right. We shouldn’t receive these points right. In short.

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Keith Long: another opportunity is, let’s say we we get a driver that the pigtail was unplugged between the tracker and the trailer. The electrical connection right now things that happen there. We’ve got the tail lights that go out

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Keith Long: right. We’ve got the signal lights that go out. We’ve got the break lights that go out.

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Keith Long: but we get an inspection that says.

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Keith Long: you know

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Keith Long: signal lamp out

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Keith Long: marker lights out, break lights out all these things that happen from that one primary source

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Keith Long: which was that cable right? That’s called stacking. If we’re picking up points for all of those, and that’s an opportunity to data queue and have those points removed right?

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Keith Long: Something that was

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Keith Long: 5 different violations wrote up, and should have been One is an opportunity for data queue, but don’t be afraid to do it right. I I

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Keith Long: you know it’s it’s not hard to log on and submit a data queue, and there’s no harm in doing it.

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Keith Long: And oftentimes I think even ones, that I’ve submitted about 75% of the time or more

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Keith Long: that queues are successful. Right?

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Keith Long: It takes some time, right? It’s not going to happen overnight. You’re not going to get that violation removed overnight. Some States take longer, but but it is worth the effort, because at the end of the day it helps your CSA, and it helps lower those scores.

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Keith Long: So you so you can data queue equipment. Can you also data queue a driver violation? We can dedicate driver violations Absolutely, absolutely.

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Keith Long: So let’s talk about

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Keith Long: blitzes. Right if if you’re not familiar with the annual safety initiatives or annual inspection initiatives that that is pushed out, you know, by the FMCSA. We call these CVSA international road check is the first one coming up here May.

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but

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Keith Long: every year see this list Here the FMCSA releases, dates for the inspection events that will be held throughout the year.

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Keith Long: and it’s a great idea here to write these down and talk about them. You can also find them available on the Internet if if if you search it. But these should be conversations for everybody, right?

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Keith Long: Our drivers should be well informed. But so should our driver support staff.

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Keith Long: If you don’t know already a site from these announced dates there’s also an unannounced

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Keith Long: one day. Break safety inspection event every year.

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Keith Long: so break safety. Events always produce some interesting results.

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Keith Long: Break safety week last year. So that’s the third one we see here. Break safety week at a 38,117 inspections. 13 of those are 4,900 resulted in out of service vehicle violations.

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Keith Long: right?

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Keith Long: So it out of service violation. If you’re not familiar, and you should be right, means we can’t move that truck.

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Keith Long: That vehicle is so unsafe that the inspection officer says we don’t want that out on the road

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Keith Long: right

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Keith Long: in the but in the one day

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Keith Long: break check last year

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Keith Long: 9,132 inspections, 14 of those are just about 1,300 of them.

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Keith Long: or out of service violations.

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Keith Long: So breaks are breaks our pain point, and such a pain point that

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Keith Long: they get their own week when when we look at safety initiatives and at inspection initiatives.

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Keith Long: So when does preparation start for these things?

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Keith Long: Right? It’s

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Keith Long: January. Now, when should we start?

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So

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Keith Long: that should start now?

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Right

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Keith Long: training should be a constant thing. Training should be a constant process and specifically training for these events should start right away.

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Mark Rhea: Hey, we we should talk about these road checks, Keith, Don’t. They also have a focus on the International Road check week that they’ll tell everybody well in advance. We’re going to focus on.

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Keith Long: Correct last year was wheel ends right.

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Keith Long: and that that focus a wheel. And so

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Keith Long: you know what? What what they looked at. There we’re talking about

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Keith Long: breaks. We’re talking about tires, rims, lug nuts, hub oilers, axle ends right. All these things that that encompass wheel. And so, as we get into these safety weeks, there there is, or pre these 8 weeks, they will put out what these inspections are going to be on.

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Keith Long: or what these, what the focus is going to be on. But in general, right, we don’t want to just focus on those items

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Keith Long: right? We don’t want to spend so much time focusing on wheel ends that that we forget about the rest of the vehicle. Right? So that’s where a robust standardized inspection process comes in. That’s where a you know, through and through company message of expecting drivers

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Keith Long: to inspect their vehicles daily is important.

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Mark Rhea: So so you sold me. I need to start getting ready now for international road check. What what specifics do, what do we need to do? Mock inspections? Do we do training online demonstrations. What what would you recommend as a best practice to prepare for International row check?

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Keith Long: Well, you you kind of hit it on the head there with

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Keith Long: with all 3 of those right

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Keith Long: increase training right? If if and if you’re not already training to inspections training, how to do correct inspections, you should be

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Keith Long: mock inspections. This is something that’s that’s easy enough to do when you bring vehicles in for Pms

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Keith Long: right paying attention to, or preventative maintenance Stop ends right, making sure that the vehicle is is checked over, and that those inspection points that a driver should have seen or should have caught are addressed right.

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Keith Long: But yeah, absolutely I a good training.

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Keith Long: you know. You can either create trainings internally. You can use INFINITI and some of those built in resources. There’s a lot there about the vehicle in general and the vehicle, inspection, process and preparedness right.

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Keith Long: But I think another thing that you can really do to prepare yourself for for roadside inspections

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Keith Long: is, Take a look at your Csa. Take a look at your common violations. Yours specifically, your companies what’s coming across

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Keith Long: every month. What’s happening annually every year at this time.

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Keith Long: Take those violations

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Keith Long: and put them into your onboarding process

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Keith Long: as proactive trainings. Put them out to your drivers ahead of time before you get to that violation time period again

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Keith Long: and use it as proactive training. Right? The more that we can take driver training and push it towards proactive versus reactive the better off our Csa score is going to be in the long run.

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Mark Rhea: Yeah, in the in the training is really a combination of training and just information exchange this.

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Mark Rhea: This is the information that Inspector is going to the criteria, if you will. The inspector is going to use for both driver and equipment and just educating our driving staff.

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Mark Rhea: This is what they’re gonna. This is: this is the this is the game we’re playing. Get ready

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Keith Long: absolutely. And

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Keith Long: I would say, you know.

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Keith Long: if you go online, go to Youtube, right? That’s your your second best friend there INFINITI first, and Youtube, your second best friend. But

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Keith Long: the FMCSA. Puts out videos on on these inspections on what to look for you. You’ll see a lot of partnerships with the Minnesota Department of Transportation with the Nevada Department of Transportation, where they’ll have an inspector

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Keith Long: go through a full inspection process on the vehicle, and what they’re looking for, and that’s a really good resource to get into the mind that’s going to be looking at your vehicle and use those as teaching points.

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Mark Rhea: Vehicle Safety Alliance has a lot of really good information.

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Mark Rhea: and and we’ll be doing another Webinar prior to International Road check. But the time to get ready for it is is now. Is that right?

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Keith Long: Correct.

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Keith Long: correct.

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Mark Rhea: and and you know the other thing you talk about all the you know 13

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Mark Rhea: out of out of service violations.

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Mark Rhea: The I guess the good news is there’s 87 that got a good inspection report and a good in a clean green inspection Report

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Mark Rhea: certainly helps your is this? And Csa scores as well

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Keith Long: correct. It’s not all negative.

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Keith Long: That’s right. That’s right.

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So

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Keith Long: you know what it really, when it comes down to education like we were just talking about here. I, in in my personal opinion.

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Keith Long: failed inspections

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Keith Long: part

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Keith Long: 99% of time and again, my personal opinion

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Keith Long: are the result of missing knowledge. Right

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Keith Long: lack of care is is something

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Keith Long: that that we’re going to see, unfortunately. But but

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Keith Long: lack of knowledge is something that we have the ability to control

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Keith Long: right. So do you want to see better inspection scores? You’re tired of violations getting posted? You’re tired of seeing that stuff come across your email. And in general, if you’re tired of

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Keith Long: writing disciplinary action forms, then then you do have to get

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Keith Long: proactive about training right? We should train to retain.

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not trained to retrain

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Keith Long: right. So I I think.

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Keith Long: if you want to prepare yourself more so for for roadside inspections, and and

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Keith Long: that in general is create disciplinary action procedures that teach how and why.

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Keith Long: Vehicle inspecting is important, not necessarily

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Keith Long: demeaning the action that led to

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Keith Long: the You know the conversation right?

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Keith Long: Get ahead of your violation to make sure that the drivers understand Csa, and how it affects them, You know. If if

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Keith Long: you’re not teaching your drivers about Csa, then

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Keith Long: we’re setting them up for failure. They should know that it doesn’t only affect the company right. That Csa. Scores may stay with the company for 2 years, but they stay with the driver for 3 years, right, and that as that Csa score ticks up.

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Keith Long: you know, if you’ve got a company threshold to get rid of a driver once they get a certain Csa score or high enough Csa score. Well, where does that leave them afterwards? Right. They’re not going to be pirable by anybody, because a high Csa scores like a bad credit score right? So

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Keith Long: we should train to retain, and we should train to help our drivers evolve and become better every day.

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Keith Long: and it’ll and that starts with proper education.

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Mark Rhea: you know. Another Another comment I would make on this education is is to to convince if you will.

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Mark Rhea: everyone that our Enforcement community are our partners in in obtaining safer highways. They’re they’re They’re not the bad guys with the good guys.

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Mark Rhea: and we we need to do a better job communicating that

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Keith Long: absolutely. You know, when when our drivers are out on the road

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Keith Long: there.

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Keith Long: driving alongside

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Keith Long: our family and their family right? So it it pays to put in the effort to make sure that our roadways are safer.

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Keith Long: You know we talk about. Why do we inspect? If If the answer is to avoid violations, then we have the wrong mindset, we we should inspect to be safe, because an £80,000 vehicle

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Keith Long: fun. Fact is held to the ground with rents roughly 10. Point 5 feet of rubber. If you go around and measure that vehicle, 10.5 feet holds £80,000 to the ground, and that’s a lower ratio

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Keith Long: that a personal vehicle, right? So we inspect

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Keith Long: to make sure that our roadways are safer and that our drivers are successful.

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Mark Rhea: Alex. I will jump in. You ask about the presentation. There will be. This presentation will be available

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Mark Rhea: for everyone at the end. So so I I want to answer that.

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Mark Rhea: And then Curtis was asking, is there a master list of which violations

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Mark Rhea: only affect the driver versus the company.

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Keith Long: So absolutely one. Your handy, dandy, green book, the the FMCSA Handbook. Right? It’s going to tell you what what your violations are. But if you do something as simple, go online and and search

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Keith Long: right.

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Keith Long: Driver violation Driver CSA: violations. Right? You’re going to get

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Keith Long: one of the first thing that pops pops up is the link to that spot in the FMCSA Handbook, and how those violations are laid out right.

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Keith Long: and that’s something that

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Keith Long: you know. Mark. After this we can probably push out to. Now, now that we’re talking about it, here is

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Keith Long: It’s just a a link on where to find that

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Keith Long: with the CVSA right If you’re if you’re not using your CDL or your FMCSA a handbook, you should. It’s got everything from right driver requirements, driver qualifications all the way to CSA violations, how they happen, what they mean, how to prevent them, and a company’s responsibility

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Keith Long: as well as the drivers

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perfect.

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Keith Long: Well, mark that’s what I’ve got on on my end here. We got any more questions or things we wanted to talk about. There we do. We’ve got a question here.

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Mark Rhea: What documents need to be collected and kept with the roadside inspection

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Mark Rhea: that the dot requires.

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Keith Long: So

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Keith Long: I guess if if we’re referring to the drivers in, or we refer into to the companies that right?

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Mark Rhea: I’m. Assuming the company’s end, and and I don’t know there’s fix it. There’s fix it that that require a a recommunication, if you will.

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Mark Rhea: The company’s in is Mr. Matthews.

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Keith Long: So I mean in in general right?

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Keith Long: So we’re gonna we’re going to retain those inspection. And just

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Keith Long: that’s really it.

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Mark Rhea: I don’t know how to it. It. It it’s it’s really. It’s really electronically stored. Now isn’t it electronically stored. I I know I know. I’ve been in some some depositions in the the plaintiffs attorney.

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Mark Rhea: No, the exact date time plays, who, when and where of everything, and they get it off of a roadside inspection report, and they they use that very creatively in in some of their lawsuits. I know that. So it’s a it’s a publicly.

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Mark Rhea: It’s not all public, but most violations. You can get your hands on them if you’re a

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Mark Rhea: shipper looking to screen a carrier. If you’re hauling

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Mark Rhea: petroleum products out of refinery or something like that. Or

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Mark Rhea: Or if you’re a Planist attorney and you’re trying to dig up some dirt on somebody you can. You can find those violations.

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Keith Long: Yeah, and and all that information that you really need is going to be on that violation, right?

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Keith Long: But beyond that, using the FMCSA portal is another great location, because you can go into your CSA categories and go into those specific inspections that your companies receive

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Keith Long: and pull a copy of that inspection report, or or the documents that went along with that inspection. So again, that’s Portal that FMCSA right?

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Mark Rhea: And and Chris is asking, is there a place I can check my Ss score

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Keith Long: that’s also an in the portal.

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Yup.

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Keith Long: Yep, on the home landing page on the portal. That that is all right there. You got kind of just a go to one stop shop for for CSA.

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Mark Rhea: Here’s another question for Mr. Dominguez. Is there a driver that we look to hire with something on his CSA.

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Mark Rhea: and he gets hired by us.

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Mark Rhea: Do his violations. I’m assume you mean come along with him. Is that correct, Mr. Dominguez.

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Mark Rhea: I think I know the answer to that. In other words, you yes.

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Mark Rhea: his points. If you hire a driver who has existing, CSA points on his.

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Mark Rhea: How does that impact the company, or how does that impact him personally?

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Keith Long: Right? So

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Keith Long: points are incurred by a company. When a driver gets a violation under that

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Keith Long: dot number right?

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Keith Long: So for

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Keith Long: as a as a driver for my company, if I get a violation, the company then

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Keith Long: gets that violation, so does the driver. If the driver leaves

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Keith Long: my company

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Keith Long: and goes to another one, the driver takes his points along with him that he personally incurred right, but he’s not going to

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Keith Long: take the points from Company a and

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Keith Long: move them over to Company B.

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Mark Rhea: Okay.

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Mark Rhea: So a little bit of Psp preemployment screening. You want to. You want to give us a quick 30 s overview of the Psp program.

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Keith Long: So when we go through a Psp. Right, we’re talking Mvr: extract drivers background driving record things like that

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Keith Long: kind of depends on what resources you’re using to pull those right. But but all and all within that Psp. Report, we’re gonna look at a driver’s overall violation history.

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Keith Long: you know. License, revocation, license, suspension, license activity, all that’s going to be in there

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Keith Long: Hopefully, You’ve got your own company parameters on red flags and things like that that you pay attention to, or or risk categories that you pay attention to, or in general places where you, you say? No, we’re not going to hire this driver.

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Mark Rhea: So when you run the Psp. It shows his his or her prior CSA violations.

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Keith Long: It’s going to pull, so we can pull a violation report. Yes, when you’re when you’re doing that, Psp. Absolutely or Mvr extract that that would come along with that.

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Okay.

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Keith Long: and a lot of that’s also

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Keith Long: available internally as well. I suppose once you get that driver hired. But but pre employment

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Mark Rhea: I I’ve got a question my own. I don’t know the answer to this one. I’m on that

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Mark Rhea: does. It also shows good

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Mark Rhea: inspections, or to just show the bad

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Keith Long: as far as I’ve seen. Just violations are are the things that are going to show up right? No, no high fives that come along with that with that paperwork, unfortunately.

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Keith Long: should be. But that right right, absolutely. It’d be a good way to gauge what side of the fence they’re on.

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Mark Rhea: and and Lowell is saying, along with a an out of service roadside, and to to maintain mode side inspection, the document, the proof of repairs and the driver logs. I think that’s probably pretty good practice, Would you agree?

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Keith Long: More than likely when it comes down to it right especially.

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Keith Long: you know, as we talk about things like red flags, right? Making sure that we have that documentation that shows that that repair has been completed, and and as a company you should have a tracking process that goes along with that. If if a violation is noted.

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Keith Long: you want to make sure that you’re not putting that vehicle back out on the roadway with that same violation. So if the driver notes it, or the FMCSA that you know dot officer notes that on an inspection that should be getting taken care of because it’s it’s negligible to put that equipment back out on the road with the same violation.

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Keith Long: knowing that if they get cited now you’ve got 2 drivers that got a violation for the same thing that could have been fixed. So one get it fixed to track that. Because if you get audited you’re gonna want to have that

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Keith Long: that paid for work and that background on that.

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Mark Rhea: I want to ask, what corrective action did you do about it? Did you do? Did you ignore it, or did you do something about it? And

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Mark Rhea: that’s that’s every appliance. Attorney is going to ask that question. So I would just put in a plug

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Mark Rhea: INFINITI Workforce Solution has corrective action on any violation.

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Mark Rhea: and I would strongly encourage there to be some documented corrective action on any out of service violation.

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Keith Long: would you? Absolutely. And and you one of the personal benefits with with INFINITI, is certificates that are generated post training.

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Keith Long: Right? I get a driver that, you know.

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Keith Long: has a let’s just say a driver violation to be, you know

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Keith Long: non-specific right? And we put them through. A training. INFINITI generates trackable information right that I can go back and put a file together and say, here are the things that this driver was trained on right. That looks a lot better than saying, Well, yeah, gee, I I think we did something.

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Mark Rhea: and and Mr. Hans got a very good question here. Driver got a first time violation

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Mark Rhea: for not wearing a seat, but unrestrained, and failure to yield to emergency vehicle, trying to determine how badly that affects the company and the driver.

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Keith Long: Well.

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Keith Long: that’s not a great one right

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Keith Long: off the top of my head. I can’t tell you what exactly those those points are, but I can tell you they’re not going to be pretty unrestrained is is a bad one in it, and it’s preventable right failing to yield to emergency vehicle. I think it’s what you said there also, I mean, let’s let’s top the charts there. I think

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Keith Long: you can put those right up there with, you know, driving with flat tires, and what those violations look like Leo’s helping us out. Seat belts 20 points, so many points. There you go.

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Mark Rhea: There you go. Absolutely so I guess the real answer is, how many you know. How is that diluted over? How big a fleet you are, and a lot of questions like that. But that’s that’s that’s not a good experience with with those, with those Csa violations.

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Keith Long: right and benefits, right as as the industry changes, we have vehicles coming into service that have preventative measures for that right, you know. If you’re buying newer tractors, I think a lot of them within the past 4 years, you can’t put that vehicle into into gear, or into drive

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Keith Long: without all the bells and whistles going off. If your seat belts not not fast.

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Mark Rhea: still

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Mark Rhea: confuses me how big an an issue is unrestrained. But it’s it’s a significant contributor to fatalities of commercial vehicles, and and Lisa, I believe, has given everyone. If you look at your chat a link

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Mark Rhea: that you can look up all the scores for CSA violations, and we appreciate that. Lisa. We’re about to bump up on our time.

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Mark Rhea: Keith. This is a robust conversation we’ve had here with our our clients.

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Mark Rhea: I think, getting ready, beginning your preparation on January. The 20 sixth for road check. 2023 is a fantastic idea.

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Mark Rhea: I think there are plenty of resources. CVSA. INFINITI’s got plenty of resources.

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Mark Rhea: but you gotta start sooner rather than later. I know. Unfortunately, some of the drivers just take the position. I’m just gonna set it out. I’m just gonna i’m gonna take a vacation that week.

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Mark Rhea: And

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Mark Rhea: the the reality is over 85% of the drivers they get. Inspectors are going to get a positive or a a clean inspection

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Mark Rhea: and

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Mark Rhea: sitting it out. Is not the solution. Sitting out road check is not the solution of

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Mark Rhea: strongly discourage that. And our friends with Cbsa and in our State Highway patrolman do a fantastic job. They They they communicate very clearly what their focus is going to be where they’re gonna, you know.

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Mark Rhea: Here’s what’s in in in. It’s just a good event for our industry. I think it’s a great great tool, and and and should not be looked avoided if if that’s the case, don’t to to your point there real quick markets. Don’t shoot yourself in the foot by

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Keith Long: grounding your trucks, you know, during that week or during these road checks. Right? These these are times where we’re gonna see more inspections. And when we talk about CSA scores and what’s actually happening right? It’s a balancing scale. It’s a tater toddler. The more clean inspections we have

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Keith Long: against our our bad inspections. Right? That’s going to benefit our CSA score. Those scores are going to lower right, so

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Keith Long: so don’t miss an opportunity

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Keith Long: to get clean inspections. Prepare now get drivers out there, and that can be the changing week or the changing day

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Keith Long: to benefit your CSA score for the better. Maybe you would consider. Give them a little bonus for good, for a good inspection, Absolutely.

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Mark Rhea: And and Lisa’s got an interesting, in fact. See if CVSA states that 15 trucks per minute

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Mark Rhea: are being inspected during the International Road. That’s a lot of work that’s a lot of work going on out there. Thank you for that, Lisa.

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Mark Rhea: Well, I I do want to go. The demonstration. If you want a demo call, the number gives

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Mark Rhea: 8, 6, 6.

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Mark Rhea: That’s on your screen there. The there there’s an

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Mark Rhea: email address info at vertical Keith. You have your your contact information. You can give us for comments, questions. We will be doing more preparation. We’ll probably include our friends with CVSA

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Mark Rhea: up in Topeka, Kansas, that help us with preparation and all the work that they do ahead of time, but it is time to get started.

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Mark Rhea: A row check 2,023. That’s in May. You Don’t

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Mark Rhea: you don’t want to start 3 days ahead of time, because it’s not going to get you anywhere, so we appreciate everybody there’s your information.

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Mark Rhea: Let’s have a great 2,023. Let’s let’s let’s let’s turn.

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Mark Rhea: Let’s turn this highway safety issue into a pause to for our commercial vehicles that can be done, don’t you think, Keith.

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Keith Long: that it can, and it and it starts. Now this is the year for it. So let’s

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Mark Rhea: let’s put our time and effort in and make sure we’re we’re training our drivers in Front End staff to to be ready for it. So investing time to visualize what to inspect, or a roadside inspection is an excellent practice, and we need to get started right away. That’s it, all right. Well, I’m all sign off.

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Mark Rhea: Please take us up on our offer on the demonstration.

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Mark Rhea: Keith. Thank you very much look forward to working with you with some more information. Exchange Webinars as we go into 2023. Thank everybody for signing in your questions. I think we got some of them. There were some we didn’t get to, but

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Mark Rhea: we’ll send us an email. We’ll get back to you. Thank you very much we’re signing off here at INFINITI Fleet Safety Training, thanks everyone.